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AER Service Desk hours are:

On-site support: Monday to Friday - 7:00am to 5:00pm
Holidays: There is no support on holidays.

AEP Systems Access*

Access AEP Systems Note: this link needs to be opened in an icognito/private browsing window.

This service provides secure remote access to systems and applications provided by AER’s solutions partner, AEP. AEP systems support AER’s regulation of industry activities under the Public Lands Act and Mines & Minerals Act.

A GoA ID and GoA RSA Secure ID token or fob is required for authentication to the AEP Systems Applications. Systems and applications include:

  • ARTS
  • SAT
  • DSPT
  • EDS
  • ERKS
  • ECM-KC
  • EMS
  • GLIMPS

 

Access AER Systems*

This service provides secure remote access to all staff to frequently used systems and software provided by the AER. An AER login and PingID multi-factor authentication (MFA) are required for authentication.

Some services can be accessed via external web browser on any computer/connection:

Other internal services require AER staff to be accessed from AER computer connected to the AER network.

(Remote Desktop for Desktop users, Virtual Private Network (VPN) for Laptop users)
  • Internal Network Drives
  • FIS
  • COM
  • ICD
  • IAR

For information on remote access or remote set-up please refer to the following;

* denote that remote systems access points require a AER or GoA-issued ID and RSA token (fob).

Troubleshooting

Please contact the @email  or call for user account or any system access issues.

If you need to reset/change your password, please use the Self-Service Password Manager.